Ecology Action
  • 13-May-2021 to Until Filled (PST)
  • Central Services
  • Santa Cruz, CA, USA
  • Full Time

IT Support Technician:

Ecology Action is seeking an IT Support Technician to join our team. Located in the heart of downtown Santa Cruz, we are an established and trusted non-profit environmental consultancy with national reach. This position provides IT support at the systems and desktop levels for 80+ employees many of whom work from satellite or home offices. The technical environment includes both Macs and PCs, VOIP, Office 365, and multiple mobile platforms.

Our mission at Ecology Action is to rapidly reduce carbon emissions by empowering businesses, communities, institutions, and governments to transform and create an irresistibly easy path for others to follow. This is our passion, which we bring every day to our work and our lives. We work tirelessly to address energy, water, and transportation challenges of our clients and partners. If you are interested in driving a low carbon future, you will be in good company.

This position is based out of the Santa Cruz company headquarters. Candidates must live within a commutable distance to the headquarters and be onsite a few days per week.

At Ecology Action we are committed to diversity in our workforce and are proud to be an equal opportunity employer. People of color, women, persons with disabilities, veterans, and LGBTQI+ persons are highly encouraged to apply.


  • Respond to telephone calls, trouble tickets, email, and personnel requests for technical support via Jira Service Manager.
  • Create and maintain documentation of systems configurations and IT information via Confluence.
  • Use internal systems to track and monitor problems, ensuring a timely resolution or appropriate communication regarding delays.
  • Support our growing number of meeting room audio visual systems and support our monthly company meetings.
  • Support and configure various SaaS products that IT and other departments use to perform business critical functions.
  • Support, monitor, test, and troubleshoot:
    • hardware and software problems pertaining to laptops, mobile devices, LANs, servers, networking gear, and other IT-related equipment.
    • hardware and software related to the VOIP system; Interface with service providers and system vendors to provide timely resolution to VOIP issues.
  • Recommend, schedule, and perform repairs for computers, network gear, telephony equipment, printers, etc.
  • Support our Patch Management System to keep our fleet of PC's up to date.
  • Identify, research, and resolve technical problems.
  • Install and configure equipment, including workstations, telephones, networking, and servers.
  • Coordinate with IT service providers as needed to obtain specialized expertise and other assistance.
  • Maintain familiarity with industry standards and best practices.

Required Qualifications, Skills and Experience

  • A minimum of 3 years' experience performing similar functions.
  • Proficient with Macs, Windows-based PCs, and iOS devices (iPads, iPhone).
  • Experience taking ownership of projects and other aspects of the IT working environment.
  • Bachelor's degree or equivalent experience.
  • Friendly demeanor and committed to a positive customer experience.
  • Able to use active listening and ask effective questions.
  • Enjoys helping others and adept at presenting ideas in a user-friendly way.
  • Highly protective of confidential information.
  • Passionate about new technology, improving IT processes.
  • Enjoys problem solving and conducting research into a wide range of topics.

Desired Qualifications

  • Experience supporting remote customers.
  • LAN and server management experience, including Active Directory, LDAP, DNS, DHCP, and PowerShell scripting.
  • Proficient with advanced features of Microsoft Word, Excel, PowerPoint, OneDrive, Outlook and Microsoft Teams.
  • Working knowledge of security protocols and practices.
  • WordPress and other Web technology experience is a plus.
  • Familiarity with at least one MDM system (we currently use Intune)
  • Experience troubleshooting VPN clients and configurations, wired/wireless network configurations.
  • Familiarity with SaaS (Software as a Service) and Cloud based applications such as ServiceNow and/or Google Apps.
  • Commitment to protecting the environment is a plus.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear, and use a computer keyboard and monitor. The employee must occasionally lift and/or move up to 50 pounds. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision and distance vision.

Work Environment: The work environment is an office setting.

Compensation: The compensation for this position consists of a competitive annual base salary and a generous benefit package that includes medical, dental, vision and flexible spending benefits; a 401k-retirement plan with a 4% match; and group life insurance. Driving an insured personal vehicle on company business is required, and mileage reimbursement is provided at the Federal rate.

More About Us

Ecology Action is an award-winning nonprofit consultancy that provides innovative sustainability solutions for businesses and governmental entities. Much of our work is done through a wholly owned for-profit general contractor that manages energy and water efficiency installations across the country. We operate on the principle that simplifying the process of making small changes drives decision-makers toward large-scale changes that benefit people and the planet. This translates into reduced carbon emissions, stronger businesses, healthier communities, and a sustainable future for all.

Ecology Action believes that each employee makes a significant contribution to our success and should not be limited by the assigned responsibilities. This position description outlines primary duties, qualifications, and job scope, but is not intended to be a comprehensive description of job responsibilities. We expect each employee to offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Ecology Action is an Equal Opportunity Employer committed to diversity in its workforce. Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship.

Ecology Action does not offer a company paid relocation program.

Ecology Action
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